Frequently asked questions.

Peace of mind, Before starting your project with us

Contact us Get Started

*Detailed

Getting Started

Project starting questions; Timeline, Pricing, Payments, Information transfer, and more.

Timeline

There are a lot of factors that can play a role in the timeline and it is based on the complexity and customizations needed for your project. It is difficult to determine how long a web development project will take, especially if the scope of work changes and/or major edits or revisions are required during the process. On average, we estimate a six to eight week turnaround and we strive to provide you with the fastest way possible to complete your project.

Payments

We require an upfront, non-refundable deposit of 1/2 price prior to starting your project. The remaining balance is due upon completion/approval of the project. We prefer that payment be made via wire transfer, however, we also accept checks and PayPal payments for all major credit and debit cards. Please note if paying by check, we will not start working on your project until payment clears our bank.

Hosting & Domain

No. We don’t do domain registration and hosting services. But we would love to assist the purchase of domain and hosting, based on your requirements. You own the account, we configure the hosting account and server for you and build the website on there.

via Form

At first, we ask you to fill our initial web content intake form. We also typically work with our customers who intend to have products to display or sell by providing them with a detailed product inventory spreadsheet for them to complete at the start of the project.

Revisions

You have 2 revisions before finalizing your web project with us. There are any additional costs for further revisions depends on the changes you requested.

Maintenance / Support

Your site is your investment.

Maintenance Plan

Maintenance plan is optional however, if a maintenance plan is not purchased, Grafxion is not responsible for the lost content or any type of technical issues on the website or server after the Project is marked as “Completed”.

Usually within 24-48 hours all the first responses will be executed. We respond to emails quickly.

General Questions

Web Design 101 & Company related

Responsive web design or responsive web development is an approach to improve the readability of the website pages across various devices, which includes PC desktops, retina displays, tablet screens and mobile phone screens.

Grafxion is NOT an SEO marketing company. However, the website will be coded a certain way, have clean code, well designed, and compatibility with right metadata used in the right place so that Search Engines can find the information it needs to rank your page correctly. Once your website is built it will already have the on site SEO basics elements. SEO stands for Search Engine Optimization. …..

No, However, if your project calls for copywriting, photography, or video, please let us know. We will be happy to make a recommendation. We have a good network of creative people we work with. Copywriting is the craft and field of writing persuasive messages that inspire people to take action. It varies from other types of writing, such as writing for articles, blogs, or books. … Copywriting is needed in most businesses for marketing materials for products, services, fundraising campaigns, and more

Web hosting is a service that makes your site or web application accessible on the internet. It’s also one of the most essential elements to consider when building a website. Web hosting is typically provided by web hosts, which are businesses that maintain, configure, and run physical servers that house websites. How does web hosting work? Web hosting is offered by web hosts that rent out their computing servers. These companies also provide the software, services, and connectivity needed for a website to go live. A server is a computer that stores and makes your web files available on the world wide web.

Domain Name Server (DNS) is a naming system for computers, services, or other resource connected to the Internet or a private network. Think of DNS as the address book of the Internet. It allows users to type a domain name like google.com and to connect to the actual server holding the information for that website. The same process occurs every time a user requests a page from a website and Nameservers play a vital role in it. Read more here

We are a local web agency, based in Tampa Bay, Florida. As a local, family-owned business, Grafxion is dedicated to supporting the local community businesses, and we believe it is crucial for all small business owners to have a website strategy in place to have maximum exposure to your product and brand.

No! We work with clients all over the world.

Other Questions

Misc

If reliability, continuity, and quality matters to you, and the fact that once website built, you are not done and things are not ending there but actually it is just starting, then you might want to consider hiring professional web designer/agency. These companies provide best-in-class web development solutions, adopting the latest development tools and strategies to ensure that the look-and-feel of your website not only attracts more visitors but also allures them to pay a visit often. The web development professionals have the ability of transforming your business ideas into innovative and intuitive websites that helps you reach out to your customers in the perfect way.

Terminations / Cancelations

Terminating, Not renewing, etc.

Termination

A non-refundable deposit is due at the time of the contract signing. Cancellation of any web design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation. Web design cancellation refunds will be processed and delivered within 30 business days of the cancellation date.

Oh No! We really don’t hope for that. But as per our business agreement and policy, the unsatisfied customer will be paid off within 30 days.

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